Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
cora service desk
Welcome to the cora service desk. You can raise issues an requests at any time. Reports regarding failures or malfunctions will be processed 24/7. For any other requests, processing takes place from Monday to Friday from 7am to 7pm (CET).
{"xsrfToken":"e32d96d5c839fc8a7683be511bd73db6a680afa3_lout","branding":{"id":"4","key":"cora","name":"cora service desk","portalBaseUrl":"/helpcenter/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#04a9d9","headerLinkHoverBGColor":"#04a9d9","headerBadgeColor":"#04a9d9"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/296bd3a0-3425-4147-b24b-c969856c35e1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YTU3MTMxYy01MDdhLTQ2NDgtYjA3MS0wYjQ3ZmIyZTA0MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI5NmJkM2EwLTM0MjUtNDE0Ny1iMjRiLWM5Njk4NTZjMzVlMSI6WyJyZWFkIl19LCJleHAiOjE3NzUzNDM4OTcsIm5iZiI6MTc3NTM0MzI5N30.zkDV06S7pdmv4_TRZ0gaLCiv6oOPYX0uProrTo_3-PM&client=8a57131c-507a-4648-b071-0b47fb2e0408&mode=fit","logoId":"296bd3a0-3425-4147-b24b-c969856c35e1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the cora support portal","sharedPortalName":"cora","userInitialAnnouncementHeader":"Please use the new link","userInitialAnnouncementMessageWiki":"<p>Our Support Portal has moved to a new address. You can access it by clicking the following link:<br> <a href=\"https://cora.support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">>> New Support Portal <<</a></p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen im cora Support Portal","sharedPortalName":"cora.support","announcementHeader":"Bitte benutzen Sie den neuen Link","announcementMessage":"Unser Support-Portal ist an eine neue Adresse umgezogen. Sie können es über den folgenden Link erreichen:\n[>> Neues Support Portal <<|https://cora.support]","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the cora support portal","sharedPortalName":"cora","announcementHeader":"Please use the new link","announcementMessage":"Our Support Portal has moved to a new address. You can access it by clicking the following link:\n[>> New Support Portal <<|https://cora.support]","localeDisplayName":"English (United States)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#131d46","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YTU3MTMxYy01MDdhLTQ2NDgtYjA3MS0wYjQ3ZmIyZTA0MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzUzNDM4OTcsIm5iZiI6MTc3NTM0MzI5N30.zOMlO83O-CRGmonYbMjj5s-YRdaPKdmBh1epqDLynCw&client=8a57131c-507a-4648-b071-0b47fb2e0408&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#131d46","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"cora","projectId":10003,"serviceDeskId":4,"name":"cora service desk","description":"<p>Welcome to the cora service desk. You can raise issues an requests at any time. Reports regarding failures or malfunctions will be processed 24/7. For any other requests, processing takes place from Monday to Friday from 7am to 7pm (CET).</p>","portalBaseUrl":"/helpcenter/customer/portal/4","reqTypes":[{"id":"385","name":"Change Existing Configuration or Feature","descriptionHtml":"","callToAction":"Change Existing Configuration or Feature","introHtml":"<p>Use this form to request adjustments to existing configurations or features in your cora environment.</p>","icon":10539,"iconUrl":"https://help.center.cora.support/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[15],"key":""},{"id":"53","name":"Major Outage","descriptionHtml":"","callToAction":"Major Outage","introHtml":"<p>The cora Cloud or the cora Cloud API are down and unavailable from several different devices and from several different networks.</p>","icon":10521,"iconUrl":"https://help.center.cora.support/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[15],"key":""},{"id":"253","name":"Report a Hardware Issue","descriptionHtml":"","callToAction":"Report a Hardware Issue","introHtml":"<p>Report malfunctions or failures in hardware components of a cora machine.</p>","icon":10520,"iconUrl":"https://help.center.cora.support/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[15],"key":""},{"id":"352","name":"Request New Configuration or Features","descriptionHtml":"","callToAction":"Request New Configuration or Features","introHtml":"<p>Use this form to request new configurations or features in your cora environment.</p>","icon":10535,"iconUrl":"https://help.center.cora.support/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[15],"key":""},{"id":"286","name":"Report a Software Issue","descriptionHtml":"","callToAction":"Report a Software Issue","introHtml":"<p>Report errors or issues in software running on a cora machine, the cora Cloud, or an on premise environment</p>","icon":10545,"iconUrl":"https://help.center.cora.support/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[15],"key":""},{"id":"52","name":"Report hardware malfunction or defect","descriptionHtml":"","callToAction":"Report hardware malfunction or defect","introHtml":"<p>Defects or malfunctions regarding the cora hardware can be reported here.</p>","icon":10520,"iconUrl":"https://help.center.cora.support/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"51","name":"Report software problems or bugs","descriptionHtml":"","callToAction":"Report software problems or bugs","introHtml":"<p>Bugs or problems in the software on the cora machine, the cloud or the On-Premise environment can be reported here.</p>","icon":10545,"iconUrl":"https://help.center.cora.support/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"54","name":"General Request","descriptionHtml":"","callToAction":"General Request","introHtml":"<p>Send general request without specific categorization.</p>","icon":10527,"iconUrl":"https://help.center.cora.support/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"49","name":"Give feedback","descriptionHtml":"","callToAction":"Give feedback","introHtml":"<p>We are happy to receive any feedback regarding cora, the operation/project or our team.</p>","icon":10514,"iconUrl":"https://help.center.cora.support/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"Self-Service Requests"}],"orderMapping":{"15":[286,253,352,385,53]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3fd58da6-0229-39cc-8e68-9883480c2df0","appLinkName":"System Confluence","appLinkUrl":"https://workplaceautomation.atlassian.net/wiki","spaceKey":"CS","spaceName":"cora.support","spaceUrl":"https://workplaceautomation.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CORA","serviceDeskId":4,"kbLinkDomainURLs":["https://cora-tech.atlassian.net","https://help.center.cora.support"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CORA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YTU3MTMxYy01MDdhLTQ2NDgtYjA3MS0wYjQ3ZmIyZTA0MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE4ODc3ODIwNjgiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3NTM0NDQ5NywibmJmIjoxNzc1MzQzMjk3LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.L5t7wSib6DS6-Zw0qQssWPongB4Bj7cK_Y8z_TtKrtw","targetCollection":"upload-user-collection--1887782068","endpointUrl":"https://api.media.atlassian.com","clientId":"8a57131c-507a-4648-b071-0b47fb2e0408","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"cora","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://cora-tech.atlassian.net/wiki","kbLinkDomainURLs":["https://cora-tech.atlassian.net","https://help.center.cora.support"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}